Shipping + FAQs

Shipping & Frequently Asked Questions

How fast will my order arrive?

We ship aim to prepare and ship within 2-3 business days of receiving your order.

However, because of the artisan nature and small size of our business, we can experience shipping delays, especially around holidays or in winter where snow storms can shut everything down.

If you are on a time crunch to receive your products, please contact info@tamtammania.shop

Which shipping carrier do you use?

We ship with Canada Post, USPS or Chit Chats.

Where do you ship from?

We ship from Quebec, Canada via Canada Post or chitChats. Once your package arrives at the border it is handled by USPS.

You may be required to pay additional fees, duties or taxes. These are your responsibility as a consumer.

You will receive a tracking number by email. please check your SPAM or OTHER folder.

Can you ship internationally?

We currently have shipping enabled for Canada and USA.

To enquire about shipping to your country please get in touch at info@tamtammania.shop

Please keep in mind that we ship from Quebec, Canada.

Do you offer free shipping?

We do our best to keep shipping rates low. We're a small company and cannot compete with Amazon, please keep that in mind when purchasing our products.

Can I track my order?

Once you've placed your order, you'll receive a confirmation email with your tracking number. Expect a separate email with tracking information as soon as your package ships.

If you don't not see a shipping confirmation in your inbox, please check your SPAM.

Tracking: Once the carrier scans your package, the estimated delivery date will adjust accordingly.

What is your exchange and refund policy?

We want you to love your instrument! If for any reason you’re not completely satisfied, you may return your item in its original condition within 7 days of receiving it for a full refund, exchange, or store credit.

Please click here to learn more.